Settings

Helpdesk tickets

Findings arrive in your ticket queue as one ticket per issue. When tonight's check confirms the fix, a Resolved follow-up lands on the same ticket.

Your PSA's ticket inbox, for example support@yourmsp.co.uk. Each new finding becomes its own email, so your helpdesk opens one ticket per issue. Subjects start with High, Medium or Low, so a mail rule can set priority. If a ticket sits untouched, we remind in the same thread (after 3 days for High, 7 for the rest). When the fix lands, we send a follow-up so the ticket can close.

Digest email

A summary of the score, what changed and what's still open.

Sent after the 06:00 UTC scan.

Instant alerts

Sent straight after the scan that spots them, by email and to your Teams or Slack channel.

• New devices on a high-severity check
• Atliso loses access to the tenant
• Devices fixed (good news)
• Score drops by at leastpoints (0 = off)

Who gets them

Everyone with access to this tenant, plus any shared mailboxes.

Teams or Slack

Paste an incoming webhook. For Teams: Workflows app > 'Post to a channel when a webhook request is received'.